Refund policy
Store Name: SONLINA
📧 Email: johnsonlina498@gmail.com
📞 Phone: +44 7700 389441
📍 Address: 39-41 Parker Street, London, England, WC2B 5PQ
🔄 Returns
We want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return under the following conditions:
- Returns must be requested within 14 days of delivery
- Items must be unused, in original condition, and in original packaging
- Proof of purchase (order confirmation or receipt) is required
Please contact us before returning any item.
💳 Refunds
Once we receive and inspect your returned item:
- We will notify you of approval or rejection
- If approved, your refund will be issued to your original payment method
- Refunds are processed within 7 business days
❌ Non-Returnable Items
We cannot accept returns for:
- Used or damaged items not caused by us
- Items returned without original packaging
- Products returned without prior approval
🔁 Damaged or Faulty Items
If your item arrives damaged or faulty:
- Contact us within 48 hours of delivery
- Provide clear photos or videos of the issue
- We will offer a replacement or full refund where applicable
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- Shipping fees are non-refundable
⚖ Consumer Rights
This policy does not affect your statutory rights under UK consumer law.